Privacy Policy
This Privacy Policy explains how SchedMate (“we”, “us”, “our”) collects, uses, and protects information when you use our website and platform. By using SchedMate, you agree to the practices described here.
1. Information We Collect
- Account information: name, email, password (stored securely via our auth provider), and business details you provide.
- Workspace data: client records, bookings, notes, services, invoices, and related data you store inside SchedMate.
- Usage & device data: IP address, device/browser type, pages viewed, timestamps, and basic diagnostics/logs.
- Billing information: subscription status and payment metadata from our payment provider (we do not store full card details).
- Support communications: messages you send to support (and related technical details needed to help you).
2. How We Use Information
We use your information to:
- Provide and operate SchedMate features (scheduling, client management, invoices, payments, reporting).
- Authenticate users, maintain security, and prevent fraud/abuse.
- Improve performance, reliability, and user experience.
- Provide customer support and respond to requests.
- Process subscriptions and billing (when applicable).
- Comply with legal obligations and enforce our Terms.
3. Cookies & Similar Technologies
We may use cookies, local storage, and similar technologies to keep you signed in, remember settings, and help the site work properly. You can control cookies via your browser settings, but some features may not function correctly without them.
Advertising, Analytics & Meta (Facebook/Instagram)
We may use analytics and advertising technologies to understand how visitors use our website, measure ad performance, and improve marketing. This may include working with advertising partners such as Meta (Facebook and Instagram).
If you interact with our ads or visit our site after seeing an ad, Meta may receive limited information (such as event signals like page views or sign-ups) to help us measure campaign performance, improve ad delivery, and reduce fraud. Meta may process this information under its own policies.
Meta Pixel / Conversion Measurement
We may use the Meta Pixel and similar tools (and/or server-side conversion measurement where enabled) to measure conversions, build audiences, and run retargeting campaigns. These tools can collect information about your device, browser, and interactions with our site (for example: pages visited, buttons clicked, or sign-up events). We do not sell your personal information.
Your Choices (Consent & Opt-Out)
You can control cookies through your browser settings and, where available, through cookie preferences. You may also opt out of certain targeted advertising by adjusting your ad preferences on Meta platforms (Facebook/Instagram). If you disable cookies or tracking, some features may not function properly.
4. Sharing & Service Providers
We may share information with trusted service providers who help us run SchedMate (for example: hosting, authentication, analytics, email delivery, and payment processing). These providers are only permitted to process data for the services they provide to us.
Third Parties We Work With
- Meta (Facebook/Instagram): ad measurement, analytics, and marketing (when enabled).
- Payment providers (e.g., PayPal): subscription billing and transaction processing.
- Infrastructure/auth providers (e.g., Supabase): authentication, database, and hosting services.
- Email/support tools: sending service-related messages and support replies.
- Analytics tools (if enabled): product and website analytics to improve performance.
5. Data Retention
We retain information for as long as necessary to provide the service and for legitimate business purposes (such as security, dispute resolution, and compliance). You may request deletion of your account, subject to legal and operational limits.
6. Your Rights
- You can update certain account information within your workspace settings (when available).
- You may request deletion of your account by contacting us (see Contact below).
- You may request access/correction of your information where applicable.
- You may opt out of marketing emails at any time (if we send them) using the unsubscribe link or by contacting us.
7. Client Data Responsibility
If you store information about your clients, you are responsible for having permission to store and use that data. You should not store sensitive data unless required for your business and allowed by law.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect your information. No system is 100% secure, but we work to keep your data safe with access controls and modern hosting practices.
9. International Use
If you access SchedMate from outside your country, your information may be processed in locations where our service providers operate. We take reasonable steps to protect information consistent with this policy.
10. Children’s Privacy
SchedMate is not intended for children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.
11. Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice on the site or in the product. Continued use means you accept the updated policy.
12. Contact
For privacy questions or requests, contact us at: support@schedmate.com